Terms & Conditions

Introduction

This website is operated by RISA. Throughout this website, the terms “we”, “us”, “our”, and “RISA” refer to RISA and its representatives.

The terms “you”, “your”, “customer”, or “user” refer to any person accessing, browsing, purchasing from, or using this website or our services.

Please read these Terms & Conditions carefully before using the website. If you do not agree with any part of these terms, you should not access or use our website or services.

Eligibility to Use the Website

This website is intended for users who are 18 years of age or older. By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

If you are using this website on behalf of a company, organisation, or another person, you confirm that you have the authority to act on their behalf.

Changes to These Terms

RISA reserves the right to update, modify, replace, or remove any part of these Terms & Conditions at any time without prior notice.

Any changes will be posted on this page. Your continued use of the website after any update means that you accept the revised Terms & Conditions.

Account Registration

Certain features of our website may require you to create an account or provide personal details. You agree to provide accurate, current, complete, and truthful information whenever requested.

You are responsible for maintaining the confidentiality of your account login details, password, and all activity that takes place under your account.

If you believe that your account has been accessed without permission or that your login details have been compromised, you must contact us immediately.

Accuracy of Information

We make reasonable efforts to keep the information on our website accurate and updated. However, we do not guarantee that product descriptions, images, pricing, availability, measurements, colours, or other content will always be error-free, complete, or current.

Product colours may slightly vary due to screen settings, lighting, photography, fabric texture, or display differences.

Products and Availability

All products listed on the website are subject to availability. We reserve the right to discontinue, limit, modify, or update any product at any time.

Some products may be available in limited quantities and may be subject to specific return, exchange, cancellation, or customisation conditions.

We reserve the right to refuse or cancel any order if a product is unavailable, incorrectly priced, wrongly listed, or affected by a technical or operational error.

Pricing and Payments

All prices displayed on the website are subject to change without prior notice. Prices may include or exclude taxes depending on the applicable checkout settings and legal requirements.

You agree to provide valid payment information while placing an order. Orders will be processed only after successful payment confirmation or after completion of any required advance/token payment, where applicable.

We reserve the right to refuse, cancel, or hold any order where payment is incomplete, suspicious, declined, disputed, or flagged by our payment partners.

Offers, Coupons and Discounts

Discount codes, coupons, promotional offers, loyalty rewards, or gift vouchers may be subject to specific terms and validity periods.

• Coupon code discounts cannot be combined with any other discount or offer unless clearly stated.
• Coupon code discounts may not be valid on gift cards.
• Some discounts may be applicable only on prepaid orders.
• Sale or discounted products may not be eligible for return, exchange, cancellation, or refund.

RISA reserves the right to modify, withdraw, reject, or cancel any offer at its discretion.

Order Confirmation and Cancellation

Once an order is placed, you will receive an order confirmation through email, SMS, WhatsApp, or any other available communication method.

Order confirmation does not always mean that the order has been accepted or processed. We may contact you for additional information, payment confirmation, address verification, or product availability confirmation.

Cancellation requests will be handled according to our Returns & Exchange Policy and Cancellation Policy. We reserve the right to accept or reject cancellation requests depending on the order status.

Shipping and Delivery

Shipping and delivery timelines are governed by our Shipping Policy. Delivery timelines may vary depending on product availability, order type, delivery location, courier partner, customisation, public holidays, or circumstances beyond our control.

Customers are responsible for providing correct and complete shipping details. RISA will not be responsible for delays or failed deliveries caused by incorrect address, wrong phone number, customer unavailability, or incomplete information.

Returns, Exchange and Refunds

Returns, exchanges, cancellations, and store credits are governed by our Returns & Exchange Policy.

Products may be eligible for return or exchange only if they meet the conditions mentioned in that policy. Custom-made, altered, discounted, used, damaged, or non-returnable products may not be accepted for return or exchange.

User Responsibilities

While using this website, you agree not to:

• Use the website for any unlawful or fraudulent purpose.
• Provide false, misleading, incomplete, or inaccurate information.
• Attempt to gain unauthorised access to the website, server, systems, or user accounts.
• Interfere with the security, performance, or functionality of the website.
• Upload or transmit harmful code, viruses, spam, or malicious content.
• Copy, misuse, reproduce, or commercially exploit website content without permission.
• Use automated tools, bots, scrapers, or similar methods to collect website data.

User Content and Submissions

If you submit reviews, comments, photographs, feedback, testimonials, messages, or any other content to RISA, you confirm that you have the right to share such content.

By submitting content, you allow RISA to use, display, publish, reproduce, or share such content for website, marketing, social media, promotional, or business purposes, unless restricted by applicable law.

You agree not to submit content that is unlawful, abusive, defamatory, obscene, misleading, offensive, discriminatory, infringing, or harmful to any person or business.

Intellectual Property Rights

All content on this website, including the brand name, logos, designs, images, videos, product photographs, graphics, text, layouts, icons, and overall appearance, belongs to RISA or is used with permission.

You may not copy, reproduce, download, modify, publish, distribute, sell, transmit, display, or commercially use any content from this website without prior written permission from RISA.

Third-Party Links

Our website may include links to third-party websites, payment gateways, courier tracking pages, social media platforms, or other external services.

These links are provided for convenience only. RISA is not responsible for the content, security, privacy practices, terms, products, or services of third-party websites.

You access third-party websites at your own risk.

Disclaimer of Warranties

This website and its services are provided on an “as available” and “as is” basis.

We do not guarantee that the website will always be uninterrupted, secure, error-free, updated, or free from technical issues. We also do not guarantee that all defects will be corrected immediately.

To the maximum extent permitted by law, RISA disclaims all implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

RISA shall not be liable for any direct, indirect, incidental, consequential, special, or exemplary loss arising from your use of the website, inability to use the website, product delays, third-party services, technical errors, or reliance on website content.

Nothing in these Terms & Conditions shall limit any liability that cannot be excluded under applicable law.

Indemnification

You agree to indemnify and hold harmless RISA, its owners, employees, representatives, partners, service providers, and affiliates from any claims, losses, damages, liabilities, costs, or expenses arising from:

• Your use or misuse of the website.
• Your breach of these Terms & Conditions.
• Your violation of any law or third-party rights.
• Any content or information submitted by you.

Suspension or Termination of Access

We reserve the right to suspend, restrict, or terminate your access to the website or services if we believe that you have violated these Terms & Conditions, provided false information, misused the website, or engaged in suspicious or unlawful activity.

Force Majeure

RISA shall not be responsible for delay or failure to perform any obligation caused by events beyond our reasonable control, including natural disasters, strikes, transport delays, courier disruptions, technical failures, internet outages, government restrictions, pandemics, fire, flood, or other unforeseen circumstances.

Governing Law

These Terms & Conditions shall be governed by and interpreted according to the laws of India.

Any dispute arising from these Terms & Conditions, website use, products, or services shall be subject to the jurisdiction of the courts located in Mumbai, Maharashtra, India.