Returns, Exchange
& Cancellation

Refund Policy

Refunds, wherever applicable, will be issued only in the form of store credit. We do not offer cash refunds under any circumstances.

If your refund request is approved before the product has been delivered, the store credit will usually be processed within 5–7 working days from the date of approval.

If the product has already been delivered, the store credit will be processed within 5–7 working days after we receive the product back and verify that it meets our return and exchange conditions.

Exchange, Return and Store Credit

Products once sold may be exchanged or returned for store credit only if they meet the conditions mentioned in this policy.

• All exchange requests, including size exchange requests, are subject to product availability and confirmation from our team.
• Any product that has already been exchanged once will be considered final and will not be eligible for another exchange.
• In case of return or exchange, a restocking fee of 15% of the MRP of the product may be charged.
• If the requested size or product is unavailable, we may offer store credit as per this policy.
• Store credit issued against an approved return or refund will be valid for 12 months from the date of issue.
• All return conditions will also apply to exchange requests.

Return and Exchange Time Limit

Requests received after 24 hours from delivery will not be accepted.

A delivered product can be returned or exchanged only if it is a ready-to-ship product and has not been altered, customised, used, or damaged.

Product Condition Requirements

Products will be considered for return or exchange only if they are unused, unworn, unwashed, undamaged, and in perfect saleable condition.

The returned product must include:

• Original invoice or proof of purchase
• Original tags and labels
• Original packaging, wherever applicable
• Accessories, belts, dust bags, authenticity cards, designer packaging, or any additional items received with the product

Products that are damaged, soiled, altered, worn, washed, used, or returned without original tags or packaging may not be accepted and may be sent back to the customer.

Size and Fit

Standard sizing may differ from brand to brand and product to product. A product will not be accepted for return only because the standard size does not match your expectation, unless the product is eligible for size exchange and the requested size is available.

We request customers to check the size chart carefully before placing an order.

Non-Returnable and Non-Exchangeable Products

The following products are not eligible for return, exchange, cancellation, or refund:

• Custom-made products
• Altered or customised products
• Products purchased on discount, sale, offer, coupon code, or promotional campaign
• Products purchased using loyalty points or promotional gift vouchers
• Accessories including jewellery, bags, clutches, wallets, scarves, belts, and similar items
• Innerwear, briefs, swimwear, bikini bottoms, or hygiene-sensitive products
• Products specifically marked as non-returnable, non-refundable, or non-exchangeable at the time of purchase
• Bulk orders of more than five products

Custom-Made Orders

All custom-made, made-to-measure, altered, personalised, or specially requested orders are final sale.

Such orders cannot be returned, exchanged, cancelled, or refunded once confirmed or processed.

Faulty or Damaged Products

A product will be considered faulty only if it is received in damaged condition or has a manufacturing defect.

Damage caused by regular use, mishandling, incorrect care, normal wear and tear, or customer-side alteration will not be considered a fault.

If a product is confirmed as faulty, we may offer repair, replacement, exchange, or store credit depending on the situation and product availability.

If a replacement is requested, it can only be offered for the same product and same size, subject to availability.

Return Shipping

In case of an approved return or exchange, the cost of shipping the product back to us will be borne by the customer.

RISA will not be responsible for any damage, loss, or delay caused during return transit from the customer to us. We recommend using a reliable courier service and keeping the tracking details safely.

Cancellation Policy

Order cancellation requests must be made within 24 hours of placing the order.

We may accept a cancellation request only if the order has not been processed. Once an order has been processed, packed, customised, altered, or shipped, it cannot be cancelled.

RISA reserves the right to accept or reject any cancellation request at its sole discretion.

If a cancellation request is approved, the amount paid may be issued as store credit or reversed to your original payment method, depending on the applicable situation and internal confirmation.

If a payment reversal is applicable, it may take approximately 5–7 working days after receiving the required bank or payment details.

Bulk Orders

Any order containing more than five products may be treated as a bulk order.

Bulk orders are not eligible for return, exchange, refund, or cancellation unless specifically approved by RISA in writing.

Discounted Products

Products purchased during sale, end-of-season sale, promotional offers, discount codes, coupon campaigns, loyalty-point redemption, or gift-voucher promotions are not eligible for return, exchange, refund, or cancellation.

How to Request a Return, Exchange or Cancellation

To request a return, exchange, or cancellation, please contact us within the applicable timeline.

Please include your order number, full name, contact number, reason for request, product details, and clear product images if applicable.

Store Purchases

For products purchased from our store, customers may visit the store for return or exchange requests, provided the request is made within the applicable timeline and the product meets the conditions mentioned in this policy.

Store purchases will also be subject to the terms mentioned on the purchase invoice or receipt.

Store Address