Privacy Policy

About Us

This website is operated by RISA.

For privacy-related questions, you may contact us at:

Email: [Insert official email address]
Phone: [Insert phone number]

Information We Collect

When you use our website or services, we may collect information that helps us process orders, provide customer support, improve our website, and communicate with you.

We may collect the following details:

• Your name
• Email address
• Phone number
• Billing and shipping address
• Order details and purchase history
• Account login details, where applicable
• Communication preferences
• Messages, queries, or feedback shared with us
• Device, browser, IP address, and website usage information
• Any other details voluntarily provided by you

How We Use Your Information

We may use your personal information for the following purposes:

• To process and fulfil your orders
• To confirm purchases and send order updates
• To arrange shipping and delivery
• To respond to customer queries and complaints
• To manage returns, exchanges, refunds, or cancellations
• To provide customer support
• To send newsletters, offers, and product updates where permitted
• To improve our products, website, services, and customer experience
• To prevent fraud, misuse, or unauthorized transactions
• To comply with legal, accounting, tax, and regulatory requirements

Marketing Communication

If you subscribe to our newsletter or choose to receive updates from us, we may send you communication about new collections, offers, launches, events, and brand updates.

You can unsubscribe from promotional communication at any time by clicking the unsubscribe link in our emails or by contacting us at [Insert official email address].

Even after unsubscribing from marketing updates, we may still send important order-related, payment-related, delivery-related, refund-related, or policy-related communication.

Payment Information

Payments made on our website may be processed through secure third-party payment gateways. We do not directly store complete card numbers, UPI PINs, banking passwords, or sensitive payment credentials.

Payment providers may collect and process your payment information according to their own privacy and security policies.

Shipping and Delivery Partners

To deliver your order, we may share necessary details such as your name, phone number, shipping address, order value, and product details with courier and logistics partners.

This information is shared only for order fulfilment, shipment tracking, delivery confirmation, and related support.

Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to improve your browsing experience.

These technologies help us understand:

• Which pages users visit
• How visitors interact with the website
• Which products or collections are viewed
• Website performance and loading behaviour
• Marketing campaign effectiveness
• Cart, checkout, and browsing preferences

You can disable cookies through your browser settings. However, some features of the website may not work properly if cookies are disabled.

Non-Personal Information

We may collect information that does not directly identify you personally, such as browser type, device type, operating system, approximate location, pages visited, time spent on the website, referral source, and general usage behaviour.

This information may be used for analytics, website improvement, advertising performance, and understanding customer preferences.

Sharing of Information

We do not sell your personal information to third parties.

However, we may share your information with trusted third parties when necessary for business, legal, or service-related purposes, including:

• Payment gateway providers
• Shipping and courier partners
• Website hosting and technology providers
• Email and marketing communication platforms
• Analytics and advertising service providers
• Customer support service providers
• Legal, tax, accounting, or compliance advisors
• Government authorities, where required by law

Legal Disclosure

We may disclose your information if required by law, court order, government authority, regulatory body, or legal process.

We may also disclose information when necessary to protect our rights, prevent fraud, investigate suspicious activity, enforce our website policies, or protect customers, employees, and business partners.

Data Security

We take reasonable technical, physical, and administrative measures to protect your personal information from unauthorized access, misuse, loss, alteration, disclosure, or destruction.

These measures may include secure servers, access controls, SSL encryption, limited internal access, and trusted third-party service providers.

However, no method of online transmission or electronic storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, including order processing, customer service, legal compliance, accounting, tax, dispute resolution, and business record requirements.

Accuracy of Information

You agree to provide accurate, complete, and updated information when using our website or placing an order.

Incorrect information may affect order delivery, communication, refunds, returns, exchanges, or service support.

Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from minors.

If we become aware that personal information has been collected from a person below 18 years of age without proper consent, we will take reasonable steps to delete such information.

Third-Party Links

Our website may contain links to third-party websites, social media pages, payment gateways, courier tracking pages, or external platforms.

We are not responsible for the privacy practices, content, policies, or security of third-party websites. We recommend reading their privacy policies before sharing any personal information.

Data Transfer

Your information may be stored, processed, or transferred through service providers located in India or outside India, depending on the tools and platforms used to operate our website and services.

By using our website, you consent to such storage, processing, and transfer, subject to reasonable security practices and applicable laws.

Your Rights

Subject to applicable law, you may request to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of certain personal information
• Withdraw marketing consent
• Opt out of promotional communication
• Ask questions about how your information is used

To make a request, please contact us at [Insert official email address]. We may need to verify your identity before processing certain requests.

Newsletter Unsubscribe

You may unsubscribe from promotional emails at any time by using the unsubscribe link provided in our emails or by writing to us at [Insert official email address].

Intellectual Property and Website Content

All content available on this website, including images, text, graphics, designs, logos, product photographs, layout, brand name, videos, and other materials, belongs to RISA or is used with proper permission.

No content from this website may be copied, reproduced, modified, uploaded, published, distributed, or used for commercial purposes without written permission from RISA.

Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time. Any changes will be posted on this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect and use your information.

Governing Law

This Privacy Policy shall be governed by and interpreted according to the laws of India.

Any dispute arising from this Privacy Policy or use of this website shall be subject to the jurisdiction of the courts located in Mumbai, Maharashtra, India.